Privacy

Our Commitment to Your Privacy

At Serenity Spa, we understand that your personal wellness journey is deeply private and sacred. This Privacy Policy reflects our unwavering commitment to protecting your personal information with the same care and attention we provide during your spa treatments.

We believe that trust is the foundation of every meaningful relationship, and we are dedicated to maintaining the highest standards of privacy protection for all our valued guests.

Information We Collect

Personal Information

Full name and preferred name
Email address and phone number
Date of birth for personalized treatments
Emergency contact information for safety purposes

Health & Wellness Information

Health conditions, allergies, and medical considerations
Previous spa treatment history and preferences
Massage pressure preferences and areas of concern
Pregnancy status for prenatal treatments

Service Information

Appointment booking details and scheduling preferences
Service selections, customizations, and add-ons
Payment information (processed securely)
Feedback, reviews, and testimonials

Website Usage Data

IP address, browser type, and device information
Pages visited, time spent, and navigation patterns
Cookie data for website functionality and analytics

How We Use Your Information

Personalized Wellness Experience

We customize your treatments based on your health profile, preferences, and past service history to ensure optimal relaxation and therapeutic benefits tailored specifically for you.

Appointment Management

Scheduling, confirming, and managing your spa appointments, including automated reminders and follow-up care instructions.

Payment Processing

Securely processing payments for spa services, managing gift certificates, and handling refunds or cancellations according to our service policies.

Communication & Marketing

Sending appointment confirmations, wellness tips, exclusive spa offers, and important updates about our services (only with your explicit consent for marketing communications).

Service Improvement

Analyzing usage patterns and feedback to enhance our spa services, develop new treatments, and improve our website booking experience and customer satisfaction.

Legal Compliance

Meeting healthcare and business regulatory requirements, resolving disputes, protecting our rights, and ensuring the safety of our guests and staff members.

Information Sharing & Disclosure

We NEVER sell, rent, or trade your personal information to third parties for marketing purposes. Your trust and privacy are absolutely sacred to us.

Service Partners: Trusted partners who help us provide services (payment processors, booking systems) under strict confidentiality agreements.
Legal Requirements: When required by law, court order, or subpoena.
Emergency Situations: Where sharing is necessary for your health, safety, or to contact emergency services or family members.

Data Security & Protection

We employ SSL encryption, secure data storage, access controls, and regular security audits to ensure your information remains protected at all times.

Your Privacy Rights

Right to access and review your personal data
Right to request corrections and updates
Right to data portability
Right to request deletion (with legal limitations)
Right to manage communication preferences
Right to restrict certain types of processing

Cookies & Website Tracking

We use cookies and similar tracking technologies to enhance your website experience, remember your booking preferences, and analyze how our website is used to improve our services.

Privacy Questions & Requests

Email Privacy Team

info@serenity-spa.com

Privacy Hotline

+62 361 915 214

Mon–Fri: 9AM – 6PM
Sat: 10AM – 6PM
Sun: 10AM – 4PM

Our Location

Jl. Raya Ubud No.88
Ubud, Gianyar
Bali 80571, Indonesia

Policy Updates & Changes

We may periodically update this Privacy Policy to reflect changes in our spa practices, services, legal requirements, or industry standards. When we make significant changes, we will provide clear notice and transparency.